Shipping policy

Shipping Policy

Last updated: October 31, 2026

This policy applies to orders shipped to addresses within the United States. By placing an order with Rovqzelo you agree to it together with our Refund, Return & Exchange Policy, Terms of Service and Privacy Policy.

1. Production and delivery times

Made to order: every product is produced for you after you order. We do not hold finished stock.
Production: up to 5 business days (Monday–Friday, excluding holidays) for production, quality check and hand-off to the carrier.
Total estimated delivery: typically 9–18 calendar days from the order date, including processing, production and transit.
Delivery dates on the product page: the “Order today to get by” date range is calculated automatically from the day you order, so it changes every day. For example, an order placed on October 31 shows an estimated delivery between November 9 and November 18.
All delivery times are estimates, not guaranteed delivery dates. Holidays, weather, order volume and carrier delays can add days. Alaska, Hawaii, P.O. Boxes, APO/FPO addresses and U.S. territories can take longer.
An order with several items may ship in separate packages, each with its own tracking number. That is normal.

2. Where we ship

We ship within the United States, including all 50 states and the District of Columbia. We do not ship outside the United States at this time.

3. Shipping cost

Free U.S. Shipping — No Minimum: standard shipping is free on every eligible order shipped within the United States, with no minimum order value. The shipping rate is displayed at checkout before you pay, and there are no hidden fees. Charges a carrier makes for correcting or redelivering to a wrong address are not included and are the customer's responsibility.

4. Carriers and tracking

We choose the carrier and service for each order. Domestic orders are delivered mainly by USPS or a similar national carrier.
A tracking number is emailed to you when your order ships. Tracking is not live: “label created” can show for several days before the first carrier scan.
If tracking shows no movement for 7 business days, email us and we will open an inquiry with the carrier.

5. Changes and cancellations

Because every item is made to order and production starts quickly, an order can be changed or cancelled only before production has started. Email us as soon as possible, ideally within 2 hours of placing your order, at support@rovqzelo.shop with your order number. After production has started the order cannot be changed, and after it ships the address cannot be changed (please contact the carrier).

Please check your address at checkout. If a package comes back because the address was wrong or incomplete, or because it was refused or not collected, it can be sent again once the shipping cost is paid.

6. Delays, and lost or damaged items

A delay alone is not grounds for a refund. If tracking stops for 10 days or more, or shows delivery that you did not receive, email us and we will investigate with the carrier.
A damaged, wrong or defective item must be reported within 30 days of delivery with photos. We then replace or refund it as set out in our Refund, Return & Exchange Policy.
Returns of eligible items for other reasons are covered by the 14-day return window in our Refund, Return & Exchange Policy.

7. Your responsibilities

Give a complete and correct shipping address and contact details at checkout.
Check the item, size and any personalisation before you buy.
Follow your tracking and report problems on time.

8. Liability and your rights

Delivery times are good-faith estimates. We are not responsible for delay caused by events outside our reasonable control, such as carrier disruption, severe weather or customs action. To the extent the law allows, our liability for an order is limited to the value of that order. Nothing here limits any consumer right that cannot be excluded by law.

9. Contact

Rovqzelo
Email: support@rovqzelo.shop (we aim to reply within 24 hours on business days)
Phone: +1 407-865-1222
Business address: 4199 W 220th St, Fairview Park, OH 44126, United States

We may update this policy. The version shown here applies to new orders; existing orders keep the terms in force when they were placed.